Returns and Exchanges

As Lucky Culture, we want you to be satisfied with the products you have purchased!

In accordance with the Consumer Protection Law, you can return or replace your products that you have purchased within 14 days of receipt. There is no return or exchange of used, custom made or sample sale products.

Piercings are not eligible for returns because of hygienic reasons.

Return Process:

Email with your order number and our customer service team will get in touch. Please note that the customer is responsible for all shipping costs (both of the original purchase and return process), and shipping fees are not refundable.

After your return is confirmed, the amount of your purchase will be credited to the credit card or bank account you use, deducting the shipping charge. The return date may vary depending on the applications of the bank you work with.

Exchange Procedure:

Exchanges are only available through our physical stores, not through our website, and they must be arranged in advance. Email to and our customer service team will reach out and arrange the store exchange.

For full details of our return and exchange procedures get in touch with customer service.