Warranty Coverage

Your products are guaranteed against any faults caused by production for a period of 3 months.
In order to start the renovation and maintenance processes, you must apply to our stores with all the documents given to you during the purchase of the product.
For products purchased from our website, just send an email to hello@lucky-culture.com by specifying the order number. We will return as soon as possible.
Please read the Care Label to ensure that the products you purchased have a longer life.

Repair Time:
In accordance with the provisions of the Law No. 6502 on Consumer Protection, the maximum repair period of the products covered by the warranty is 30 work days.
After the repair process is completed, necessary information will be provided by phone or email address you have specified.

Repair Procedures Included in the Warranty for 3 months with the Lucky Culture Warranty:

In order for the Lucky Culture warranty to continue, third parties and institutions must not interfere with the products in any way.
If product is misused or accidentally broken or damaged, the product is out of warranty.
In order for the repair to be carried out, it must be possible to make the product back to its original form.

Tarnishing:
Lucky Culture renews the plating of the products free of charge for 3 months under warranty.
In cases where the warranty period has passed, the product can be taken into paid maintenance if it is possible to replace it after it has been inspected.

Broken Chains:
Chains that are broken or damaged as a result of impact or snagging are not covered by the warranty.
The products, which are disconnected from welding or junction due to manufacturer defects, are repaired free of charge with a Lucky Culture Warranty for 3 months.

Stone or Enamel Drop:
In possible cases, the product is examined, if a manufacturing defect is detected, the product will be repaired or replaced within the scope of warranty.
If damage is a result of impact or compression, the product will be out of warranty. However, after the Lucky Culture employee receives approval from the workshop, paid repair can be arranged.

Discontinued Products:
Renovation of the products, which are discontinued, can only be done when spare parts are available. In such cases, the Lucky Culture employee initiates the renovation after receiving approval from the workshop.

Vintage and One of a Kind Products:
Renovation of our renewed vintage products, will only start after the approval from the workshop by the Lucky Culture employee. In the event that the pieces of the products are broken, the stones fall or get lost, a similar piece or stone might be used with the approval of the customer. In cases where a manufacturing defect is detected, the product will be exchanged.

Bespoke Pieces
Products produced with special request such as ring size or chain length are covered by the Lucky Culture Warranty for 3 months.
In cases where the warranty period has passed, the product can be taken into paid maintenance if modification is possible.
In case of broken pieces of products or missing stones, a similar part or stone will used with the approval of the customer. In cases where there is a problem due to production and no similar parts or stones are found, the product will be exchanged.

Shipping:
All shipping costs with return, exchange or repair shall need to be taken care by the customer unless a manufacturing defect is detected.